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Return & Exchanges
Return & Refund Policy
This policy applies to purchases made through ateliertempo.com.
Atelier Tempo is operated by Wuhan Aimijue Trading Co., Ltd.
1. Return Period
Eligible products may be returned within 30 calendar days from the date the order is delivered.
Return requests submitted after the 30-day return period may not be accepted unless otherwise required by applicable law.
2. Return Eligibility
To qualify for a return, products must generally:
• Be unworn and unused
• Be unwashed
• Be in their original condition
• Have original tags attached where applicable
• Include original packaging where reasonably applicable
• Include valid order information or proof of purchase
Customers may open packaging and reasonably inspect or try on clothing for fit.
Items showing signs of wear, washing, alteration, misuse or damage occurring after delivery may not qualify for a return.
3. Non-Returnable Items
Unless defective, damaged or incorrectly supplied, certain items may not be eligible for return, including:
• Customized or personalized products
• Items clearly marked as final sale or non-returnable before purchase
• Products that cannot reasonably be returned for hygiene reasons after use or opening
This does not limit mandatory consumer rights that may apply under applicable law.
4. How to Request a Return
Before returning a product, contact:
support@ateliertempo.com
Please provide your order number, the email address used for the order, the product you wish to return and the reason for the return.
Our customer service team will provide the applicable return instructions and return address.
Do not send returns directly to our business address unless specifically instructed to do so.
5. Return Shipping Costs
For returns based on a change of mind, incorrect size selection or customer preference, the customer is responsible for return shipping costs unless otherwise stated.
If an incorrect, defective or materially damaged product was supplied, please contact us so that we can review the issue and provide an appropriate solution.
6. Refunds
Returned products will be inspected after they are received.
If the return is approved, the refund will be issued to the original payment method.
We normally initiate approved refunds within 5–7 business days after inspection.
Your bank, card issuer or payment provider may require additional time to complete the refund.
7. Damaged, Defective or Incorrect Products
If your order arrives damaged, defective or materially different from the item ordered, contact:
support@ateliertempo.com
Please provide your order number and relevant photographs where appropriate.
We will review the issue and provide an appropriate remedy.
8. Exchanges
Exchange availability depends on product stock.
Where a direct exchange cannot be provided, customers may return an eligible item under this policy and place a new order.
9. Order Cancellation
If you wish to cancel an order, contact us as soon as possible.
We will make reasonable efforts to stop the order before processing or shipment.
Once an order has entered fulfillment or has been shipped, cancellation may no longer be possible and the standard return procedure may apply.
10. Contact
Wuhan Aimijue Trading Co., Ltd.
Website:
ateliertempo.com
Email:
support@ateliertempo.com