Shipping Policy

This Shipping Policy applies to orders placed through ateliertempo.com.

Atelier Tempo is operated by Wuhan Aimijue Trading Co., Ltd.

1. Shipping Destinations

We ship to the destinations available during checkout.

If a destination cannot be selected during checkout, shipping to that location is currently unavailable.

2. Order Processing

Orders are normally processed within 3 business days after successful payment confirmation.

Business days exclude weekends and applicable public holidays.

Additional processing time may occasionally be required for payment verification, address verification or other reasonable security checks.

3. Estimated Delivery Time

Estimated transit time is generally:

7 business days after shipment.

The total estimated delivery period consists of both order processing time and carrier transit time.

Delivery dates are estimates rather than guaranteed arrival dates.

4. Shipping Charges

Applicable shipping charges are displayed during checkout before the customer completes the order.

Any free-shipping promotion or minimum purchase requirement will be shown on the website where applicable.

5. Tracking

Where tracking is available, customers will receive tracking information after the order has been shipped.

Tracking information may require some time to become active after a tracking number is generated.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

If you notice an error after placing an order, contact:

support@ateliertempo.com

We will make reasonable efforts to update the information before shipment, but changes cannot be guaranteed once fulfillment has begun.

7. Delivery Delays

Delivery may occasionally be affected by circumstances outside our reasonable control, including carrier disruptions, weather, public holidays, customs processing or incomplete delivery information.

If your shipment is significantly delayed, please contact us so that we can review the available tracking information.

8. Delivery Problems

If tracking indicates a delivery issue or your shipment arrives materially damaged, contact:

support@ateliertempo.com

Please provide your order number and relevant information so that we can review the matter.

9. Contact

Wuhan Aimijue Trading Co., Ltd.

Website:
ateliertempo.com

Email:
support@ateliertempo.com

Business Address:
Room 1202, 12th Floor,
Hongguang Commercial Complex,
No. 99 Moshuihu North Road,
Hanyang District,
Wuhan City, Hubei Province (-667),
China